Privacy Policy

Effective Date: January 1, 2026 · Last Updated: February 1, 2026

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

•Account Information: Name, email address, and password when you register.
•Usage Data: Information about how you interact with VoiceInk, including features used, recording frequency, and preferences.
•Device Information: Browser type, operating system, device identifiers, and IP address.
•Payment Information: When you subscribe to a paid plan, payment details are processed securely by our payment provider (Stripe). We do not store your full credit card number.

2. How We Use Your Information

We use the information we collect to:

•Provide, maintain, and improve VoiceInk's services.
•Process transactions and send related information.
•Send technical notices, updates, security alerts, and support messages.
•Respond to your comments, questions, and customer service requests.
•Monitor and analyze trends, usage, and activities to improve user experience.
•Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Audio Data & Processing

Your privacy regarding audio data is our top priority:

•Real-Time Processing: Audio recordings are processed in real-time and are **not stored** on our servers after transcription is complete.
•Transcribed Text: Only the resulting transcribed and rewritten text is saved to your account.
•No Training: Your audio data is never used to train our AI models or shared with third parties.
•Encryption: All audio data is encrypted in transit using TLS 1.3.

4. Data Storage & Security

We implement industry-standard security measures to protect your data:

•All data is encrypted at rest and in transit.
•We use secure cloud infrastructure with regular security audits.
•Access to user data is strictly limited to authorized personnel.
•We conduct regular penetration testing and vulnerability assessments.
•Data is stored in secure data centers with physical and logical access controls.

5. Third-Party Services

We work with trusted third-party services to operate VoiceInk:

•OpenAI / AI Providers: For speech-to-text processing and text rewriting. Audio is processed in real-time and not retained.
•Stripe: For secure payment processing.
•Analytics: We use privacy-respecting analytics to understand usage patterns.

These third parties are contractually obligated to protect your information and use it only for the services they provide to us.

6. Your Rights

You have the following rights regarding your personal data:

•Access: Request a copy of the personal data we hold about you.
•Correction: Request correction of inaccurate personal data.
•Deletion: Request deletion of your account and associated data.
•Export: Download your transcription data at any time from your dashboard.
•Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at [email protected].

7. Cookies

We use cookies and similar technologies to:

•Keep you signed in to your account.
•Remember your preferences and settings.
•Understand how you use our service.
•Provide security features.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of VoiceInk.

8. Children's Privacy

VoiceInk is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

•Email: [email protected]
•Response Time: We aim to respond to all privacy-related inquiries within 48 hours.